1. Who you are contracting with
Come Again is operated by Creative Media By ST, Business ID / Y-tunnus 3318632-3, a company registered in Helsinki, Finland ("we", "us"). By creating an account you agree to these terms.
These terms are for venues — restaurants, bars and similar businesses running a loyalty programme. People who join a venue's programme as customers are not party to this agreement; their relationship is with the venue.
2. What the service does
Come Again lets a venue run a points-based loyalty programme. Customers join by scanning a QR code and entering their name, mobile number and email. They collect points per visit or per euro spent, and are notified by email and, on paid plans, by SMS. Customers do not install an app.
3. Free trial
- The trial runs 14 days and needs no credit card.
- During the trial your customers are contacted by email only.
- You may send up to five demo SMS messages to your own registered mobile number, so you can see what a customer would receive. Demo messages cannot be sent to anyone else.
- When the trial ends, choose a plan to carry on. Your data is kept for 90 days if you don't.
4. Plans and payment
| Plan | Price / month | SMS included |
|---|---|---|
| Basic | €9.90 | 50 |
| Pro | €19.90 | 100 |
| Business | from €39.90 | 250, scaling with locations |
Prices exclude VAT; Finnish VAT is added where applicable. Every plan includes unlimited email, unlimited customers and unlimited rewards. Subscriptions renew monthly until cancelled, and payments are handled by Stripe — we never see your card details.
You can cancel at any time and will keep access until the end of the period already paid for. We do not refund part-months.
5. What happens when you run out of SMS
Nothing breaks. If you use all the SMS included in your plan, your customers keep earning points and keep being notified — we simply send that message by email instead, and show a notice in your dashboard. You can buy a top-up bundle or move up a plan whenever it suits you. We never stop a customer's points from being recorded because of your billing state.
SMS allowances reset at the start of each billing period and do not roll over. Purchased top-up bundles do not expire.
6. Your responsibilities
These matter, and they are genuinely your obligation rather than ours:
- You are the data controller for your customer list. You decide what to collect and why; we process it for you. You must have a lawful basis for contacting your customers, and must honour any request to be removed.
- Honour the rewards you advertise. If a customer earns a reward under the rules you configured, you must provide it. We do not arbitrate disputes about rewards.
- Don't import or add people who didn't ask to join. Every customer must opt in themselves. Adding numbers from your till system, a booking list or anywhere else is a breach of these terms and of EU marketing law.
- Keep your login secure, and make sure staff who use the dashboard understand they are handling customer personal data.
- Use the service lawfully, and don't use it to send anything misleading, abusive or unrelated to your loyalty programme.
We may suspend an account that breaches these obligations, particularly where customers are being messaged without consent.
7. Points have no cash value
Points issued through Come Again are a promotional mechanism operated by the venue. They are not currency, carry no cash value, and are not redeemable for money. The venue sets and may change the earning rate and reward costs at any time; changes apply going forward and do not retroactively alter points already earned.
8. Availability
We work to keep the service running but do not guarantee uninterrupted availability. We may carry out maintenance, and we depend on third parties (hosting, database, email and SMS providers) whose outages are outside our control. The service is provided "as is", without warranties beyond those that cannot be excluded under Finnish law.
9. Liability
To the extent permitted by law, our total liability in any 12-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, including lost profit or lost goodwill. Nothing here limits liability for death, personal injury, or anything caused by our own intent or gross negligence.
10. Ending the agreement
You may close your account at any time from your dashboard or by emailing us. We may end this agreement with 30 days' notice, or immediately if you materially breach these terms. On closure your account data is deleted after 90 days; you can ask for immediate deletion or for an export of your customer list before then.
11. Changes to these terms
We may update these terms. If a change materially affects you, we will email you at least 30 days beforehand. Continuing to use the service after that means you accept the new terms.
12. Governing law
These terms are governed by Finnish law. Disputes are settled by the District Court of Helsinki, unless mandatory consumer law gives you the right to another forum.
13. Contact
Creative Media By ST
Business ID (Y-tunnus): 3318632-3
Helsinki, Finland
hello@comeagain.fi